FAQs

Yes, live streaming is allowed. However, we require you to schedule a time in advance. To ensure a smooth experience for all attendees, we kindly ask that live streaming be avoided on the first day of events. We will arrange a time that allows you to stream while ensuring a great shopping experience for everyone.

You may be featured in photos or videos on our channels.

No, food and drinks are not permitted inside.

Currently, we do not have fitting rooms, but they will be available soon.

No strollers or bikes inside. Service animals only.

Credit cards: Visa, MasterCard, American Express & JCB

Digital payments: Paypal

Mandatory coat and bag check. We are not liable for lost items.

The length of the line varies by event, especially on opening days and weekends. For a calmer experience, shop on weekdays.

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.

Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

Please note if you choose to decline package protection, WeFashion is not liable for lost, stolen, or damaged items.

Please note if you choose to decline package protection, WeFashion is not liable for lost, stolen, or damaged items.

Route Shupping Protection is nonrefunable.