FAQs

Yes, live streaming is allowed. However, we require you to schedule a time in advance. To ensure a smooth experience for all attendees, we kindly ask that live streaming be avoided on the first day of events. We will arrange a time that allows you to stream while ensuring a great shopping experience for everyone.

You may be featured in photos or videos on our channels.

No, food and drinks are not permitted inside.

Currently, we do not have fitting rooms, but they will be available soon.

No strollers or bikes inside. Service animals only.

Credit cards: Visa, MasterCard, American Express & JCB

Digital payments: Paypal

Mandatory coat and bag check. We are not liable for lost items.

The length of the line varies by event, especially on opening days and weekends. For a calmer experience, shop on weekdays.

We’ve partnered with Redo—a package protection solution—to give our customers the best possible delivery experience.

Redo provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

If you experienced an issue with your order, please file a claim with Redo's team here.

Please note if you choose to decline package protection, WeFashion is not liable for lost, stolen, or damaged items.

Redo Shipping Protection is nonrefunable.